ClubTrack
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Acceptable Use Policy

Rules for permitted and prohibited use of ClubTrack by customers and authorised users.

Effective date: 5 July 2026

This policy forms part of the ClubTrack agreement and applies to each Customer and Authorised User.

1. Permitted use

ClubTrack may be used for lawful internal club or association administration, membership, training, event, asset, participation, communication, payment and related purposes enabled by the subscribed modules.

2. Account security

  • use individual accounts and protect credentials;
  • enable multi-factor authentication where available;
  • do not share accounts or permit access by unauthorised persons;
  • do not attempt to obtain another user’s password or authentication code; and
  • promptly report suspected compromise and cooperate with remediation.

3. Prohibited technical activity

  • introducing malware or harmful code;
  • bypassing limits, permissions, authentication or security controls;
  • scanning, penetration testing or vulnerability exploitation without written approval;
  • interfering with availability, performance or other users;
  • excessive scraping, automated requests or data extraction outside approved interfaces;
  • reverse engineering except where a non-excludable law permits it; and
  • using ClubTrack infrastructure for unrelated hosting, mining or attack activity.

4. Prohibited content and conduct

  • unlawful, fraudulent, deceptive, threatening, harassing, defamatory or infringing content;
  • personal information collected or disclosed without authority;
  • full payment-card numbers or security codes in ordinary form fields;
  • content that facilitates unlawful firearm acquisition, transfer, possession or use;
  • impersonation or misleading identity information; and
  • commercial spam or communications sent without required consent and unsubscribe controls.

5. Data minimisation and quality

Users must collect and enter only information reasonably required for authorised purposes and must take reasonable steps to keep it accurate, current and appropriately secured.

6. Enforcement

MFG Developments may investigate suspected breaches, preserve relevant evidence, restrict affected accounts or functions, require remediation and suspend or terminate access in accordance with the Terms of Service. Where practicable, action will be proportionate to the risk and limited to affected users or functions.

7. Reporting misuse

Report suspected misuse to support@clubtrack.com.au and include the customer, affected user, date, description and available evidence. Do not conduct further testing or access records to investigate unless authorised.